I'm writing this review because when my girlfriend and I were trying to find somewhere to fix our dog I wasn't sure I was going to go here bc of some of the yelp reviews.
Yes, it's ridiculously expensive to do testing and operations on your pet, but it's like that ANYWHERE you go. Yes, they are a business and keeping a team of friendly helpful staff and knowledgable doctors is not cheap, they make money off if their testing and surgery. Like any other center of this type.
Our dog Betty woke up paralyzed one Sunday morning at my girlfriends moms house in AZ we got in the car and drove out from LA as soon as we could to get her to see someone. We were recommended to go here from another very knowledgable vet in Arizona. From the beginning the staff here was nothing but helpful. They fit us in the same day to see someone and were so kind through the whole process. They needed to do additional testing on Betty bc X-rays were not showing something out of the ordinary to explain the paralysis. Let me note here though that we didn't ever feel the doc was pushy about doing the surgery. He have us the statistics of her walking again and explained other options for treatment if surgery was going to be too expensive. We decided that if they found she had a bulging or herniated disc, which he suspected, we would do surgery.
The price tag was huge for us but the staff helped us every step of the way through applying for care credit for half and then setting up a payment plan through them for the rest.
Betty is now on her way to full recovery and it had everything to do with this place. I told myself if this worked out I would write a review about the WORK they do and our experience of the staff, instead of complaining about the price.
Thank you everyone from the bottom of our hearts for giving Betty her legs back! Don't think twice about taking your pet to this place. Yes, they might need to run tests to make a diagnosis but you are in great hands.