My husband called this company and spoke with the owner regarding an AC unit that had been installed by him a year ago. It wasn't working, and my husband asked if it could possibly be the fuse. Hubby knew that the problem couldn't be diagnosed definitively over the phone, but if he were told that it was a possibility, then it would be a simple matter to go buy a fuse and pop it in. (My DH is not handy at all, but changing fuses are his "specialty"). But he was told that it wasn't possible, and it would require a service call.
I'm sure you all can figure out the end of this story.
Diagnosis: Blown Fuse
M.O.: Change the fuse, then poke around a bit to justify the service call.
Price of this diamond-encrusted fuse and the paper and ink to print the invoice: 138 bucks.
When my husband called from his cell phone to complain that the tech did nothing but change the fuse that "couldn't have been the problem," the owner immediately called the house. I answered the phone, and he screamed at me "Tell your husband never to call me again."
Don't worry, we won't. Unless it's to get warranty service on the crummy AC he installed a year ago.
What a way to do business. Too bad Yelp doesn't have a ZERO star option.
Maybe one day we'll find an HVAC guy who isn't a shyster. So far, we're three for three.