Stayed for the second time this past week Monday-Friday. The rooms cool down very well and the noise level is minimal even on the 15th floor (I didn't hear the night clubs, next door neighbors). Thursday the room was not serviced by housekeeping. Left the room at 11:30am and was met by housekeeping and the floor manager outside our room while they were servicing the room across from mine. They said HELLO, and were always very friendly when in contact in the hallway. The "service room" light was "on" but the room was never cleaned. WHen I called they brought up clean towels and apologized. Front desk gentleman wasn't as friendly as I would have expected. I asked for the room I had last time since since I liked it so much and the reply was "can't do it". Could have been a little more polite.
Housekeeping was knocking at the door one hour before check-out even tho the "do not disturb" light was on. I answered the door in my shorts and was met with "oh, you're still here?" I said "Yes, I have not checked out yet since it's in 1 hour" and she walked off.
Also went to the spa, but wasn't worth the $30.
Beds are very comfortable and enjoyed my stay.