Second visit and boy it's like night and day. Our first visit was a Sunday night.. place was night busy, server was very attentive. We even got a free side of jalapeno mac and cheese which was delicious. I ordered fried chicken breast which turned out to be mostly breading on a very thin piece of chicken. The breading fell off all of it as I tried to cut it.
We visited for the second time on a Friday night. I made reservations through OpenTable and commented that we wanted a booth. When we arrived there was no wait.. but there also wasn't a booth to be had. Our waitress spent 90% of her time in the kitchen. We spent alot of time waiting on her.. waiting on drinks, etc. When we could catch her to remind her about a glass of water or a bottle of ketchup she'd go do 2 or 3 other things before making a trip for what we'd asked for. One drink sat at the bar while we watched her at the table right next to it. When she walked the other way, I went to the bar and retrieved it.
The nachos were sparse for almost $15 ($12 plus $3 for chicken on them). Our food came out one meal at a time and the last of the 4 orders (a burger) took forever and was done without the thousand island dressing on it that had been requested.
I have also found some inconsistencies in things. Our first time there, we brought home an order of jalapeno mac and cheese to go. It came in a large box. Tonight we ordered the same thing, the same price and what we got was in a considerably smaller box and a lot smaller portion.
We waited so long so many times for the waitress on the second visit that I want to the counter to order our 3 to-go orders. The waitress must have seen me because all the sudden she appeared right next to the person I was talking to. I'm sure she assumed I was complaining about her.
There are so many options for food in Westgate that Saddle Ranch needs to step up their game and be more consistent. I'll be heading back to Whiskey Rose next time I am in the neighborhood.