A slap in the face customer service! These guys are the WORST company I have ever dealt with regarding customer "service" , more like ABUSE. Do you want to pay Century Link to upgrade your speed? It's simple, just call them 4-5 times while you get to waste 45+ minutes while you hold. It's like a company with ZERO supervision, these guys don't transfer you to the right dept etc. Big huge monopoly, LTE 4G technology it fatser than DSL in most cases nowadays. Unfortunately in Lake Las Vega this is the only company available, I think I need TUMS to deal with these people, their ignorance is legendary.