This is lesson on how to succeed as a business owner:
Yesterday my son borrowed our boat for a trip to Lake Mohave with his friends for a wedding celebration. At 10 pm I received a call from my son stating the engine was cutting out on his way in to the marina to pickup a couple of late arrivals.
After about an hour of troubleshooting with my son while he was floating in the basin, we determined the problem was probably the "notorious" Volvo-Penta fuel pump issue that has since been updated and re-designed. Apparently, the unit becomes too hot from low flow caused by interior paint deteriorating and clogging the internals of the pump. Subsequently, you'll hear a loud whining sound before the entire engine ultimately cuts out. It will then run again once the fuel pump cools down, but eventually it burns out.
After researching Yelp's online reviews in the middle of the night, I was impressed and hopeful with what I read about Gerry's Marine. Bright and early this morning I called Gerry to verify the diagnosis, which he confirmed and added that it was also recommended to replace the bypass valve, which could also be contributing to the fuel pump issue.
Now here's where Gerry went above and beyond most business owners; Not only did he have the updated replacement oem fuel pump to fit my boat in stock, he clearly understood the terrible position we were in by having a inoperable boat in the marina that was 9-miles from our beach and camping gear. Even though Gerry was booked solid for almost 2-weeks, he compassionately offered to go to the shop early and spend a couple of hours to perform the repair to help get us back on the water.
And if that wasn't enough, Gerry noticed my son had experienced a flat tire in route to the lake yesterday morning and offered to "give" him a replacement, so he would once again have a spare tire.
My family is forever grateful to you Gerry! We appreciate your outstanding service and extremely fair prices. You saved a vacation and earned a lifetime customer!