I don't know about the car buying experience, but I took our car here to the service department for a 145,000 mile check-up on our 2001 Honda CR-V. I met with Jim who was our service representative, and he explained the process, what would be done to the car, and where I would sit and what accommodations they had for me, since I would be waiting on the car.
He took me to the waiting room, which I have to say, was very nice. The seats were pretty comfy, they had a Keurig coffee maker (which someone had messed up, but I was still able to get a decent cup of joe from it), big TV, and a separate kids room, so you don't have to be bothered by them.
My only complaint was the amount of time I waited for the car. He explained that because it was the weekend before a holiday, it would take a little longer, but it took almost 4 hours, which is just too long, I think.
When Jim came out to update me on the status of my car (almost 2 1/2 hours into my wait), he told me that two things should be fixed, but that he only recommended one of them as an immediate need. The rest of the tune-up went well, and nothing enormous came up.
Another 1 1/2 hours later, and I was ready to leave. It cost us about $300, which was expected. Overall, I was pleased with the experience. Next time, however, I will either arrange a ride to pick me up, or walk down South Blvd to DSW and World Market.