Took my car to this car wash and got a scratch on the passenger front quarter panel. I walk my car as I do every time I drive it, due to the fact it a newer Mercedes with custom paint and I've been hit before and they ran. So I had to foot the bill to fix it. Plus I vacuumed the car before the wash and used the brush to get the bugs off the front (it has a clear bra on the front end). So two ways I would have seen it, plus the fact the my primer is white under a purple paint. Easy to spot. I swiftly tracked down a guy working there and told me he'd look a the cameras. After wait half a hour he came out and said he couldn't tell and would send it off to corporate and I would hear something within five to 8 day. I waited two weeks with no attempts of contacting me, so I called and they took my info down again and said with in that week I would get a call. No surprises that it passed that week, here I am a month after the wash with no contact from this place. What happened to righting your wrongs. If you have a nice car and want to keep it nice, look elsewhere. Buyer beware!
This was not the first time I've used them, but the last.