It dismays me as a nurse for over 20 yrs that when it is my turn the healthcare system fails me . I decided to be really proactive and book my annual follow up with my ophthalmologist well ahead of time . Back in February the receptionist asked about my insurance . My appointment was booked and all set . I had laser procedures last year and Dr Shifrin really stressed to me that it was essential to follow up in a year . I've required an eye doctor practically since birth so I was happy to follow the advice . My appointment was scheduled for this Monday and I was eager as I need new glasses along with the follow up . I received a call late today from the receptionist ," Hi your appointment is cancelled because we don't accept your HMO." My biggest issue is the rude short notice and no choice on my part . Just cancelled . I called back and was told basically oh well it was looked up online . So now no matter what I am late with my follow up which the doctor stressed was so important. I honestly would have paid out of pocket to have continuity of care but I was not given that option . I tried to reach customer service and was given a number . I asked to wait on hold because I was bothered by the lack of consideration and I also wanted to inquire about paying out of pocket. . After an extended hold a woman named Maria got on the line and I explained my concerns . Her response was to laugh at me and tell me I was given the wrong number . I told her I didn't find the situation funny . She then gave me a number and told me to ask for Steven. He was not in . Tell me would you like to be called at the last minute. ? So now I have to wait until April 24th to see a new doctor in a different practice . We pay a mint for insurance and I really made a good faith effort to be proactive . What a shame this office isn't equally proactive with communication. .