3 strikes and you are out! Being in the medical field I am always disappointed when I find a company whose bottom line is all about the money. This is by far one of the most disorganized places I have ever dealt with. They could care less if your animal has to have a chronic medication for the treatment of cancer, much less a steroid which is never just supposed to be stopped , always tapered down. I gave this place 3 tries-- each time they got it wrong. This last time I received no call, had to call them and then was told it would be 5 working days before I would get it which means next week.....and I live in Phoenix. If I wanted to go pick it up -- expedited that would be another $18.95.. Why should I have to pay them for their error. So obviously customer service is also not their strong suite either. I will never use this pharmacy again and I will be sure I let everyone I know who has animals to do the same.