This store has reasonable stock levels but the friendly staff lack leadership. I was overcharged at their 16 Ave store and they agreed to refund me to the correct price. But when I objected to their pricing on cable I was referred to their chief cashier and their on duty manager, Mark. Mark was less helpful than his staff and kept referring to "policy". They are "not allowed to deal with concerns from a different store". I see a theme in the other comments on the site. They lack empowerment and the only time they show customer service is when their staff go out on a limb. It's Rona for me in the future.