Let's be honest who actually loves going inside a bank? Well I guess if you are going to deposit a nice size check then yeah but forget about it if you actually need service. Here is the thing that most people don't understand, the quote "Perception becomes reality". When you have a lobby full of people and a employees walking around doing nothing it's perceived as you don't care. It's simple.. Check in and inform people what is to be expected from your place of business. I walked in this past weekend needing a temporary card since the ATM decided to eat mine. The woman in the lobby whom I assume was the manger followed process in signing me in thru the tablet thing they use but didn't tell me an approximate wait time. I lucked out or so I thought because I looked around and no personal banker had a customer at a desk. I waited and waited and watched as people were on the phone and just doing nothing on the computer. Frustrating right? But who am I ? Maybe they really were busy? And if that's the case as the greeter or whatever the title is it's common courtesy to check in and let people know what's going on. After a good 10-12 minutes I was finally called. Is 10-12 minutes a bad wait? NO! However if that expectation would've been set prior to me seating we wouldn't be rating folks a 2-star now would we? I had to expedite this transaction because I had things to do. I don't want any additional products from you especially after seeing how I was just treated. Same sad scenario at many of the locations a ton of bankers no tellers and extremely long lines....