I was really excited to try this place out after the hype that surrounded it. It is a really neat concept with a lot of different things to do and a decent food/drink menu. Unfortunately, our service was absolutely TERRIBLE. And it takes a lot for me to say that because I work in the bartending/serving industry and I am extremely lenient when things go wrong since I understand from experience.
The couple my boyfriend and I were with ordered drinks that were supposed to be made with bourbon, but were made incorrect as vodka drinks and finally the server said she wouldn't do anything about it. I'm a bartender, I know for a fact what bourbon tastes/smells like and that was definitely vodka being used instead of bourbon like it was supposed to be from the menu itself.
The next fiasco was our food. We ask for napkins and silverware BEFORE we order because there wasn't any at the table. 3 of us got food, and only 1 girl didn't. The 3 of us start eating and our server is no where to be found... for 15-20 minutes. We still had no napkins, no silverware, nothing! Finally our server comes back after 15-20 minutes (FYI it was DEAD in there, so it wasn't a matter of being busy) and we ask again for napkins and silverware. The girl without food STILL didn't have her food so again we are asking where it is, if we can have napkins, etc. Server disappears yet again. 45 minutes later. Still no napkins, no silverware, no food for the girl in our group. We asked to speak to a manager because that is ridiculous...
The manager says they would put in an order for the girl... 45 minutes later... after we asked our server how many times now where the food is and after all of that repetition of asking she never even put the order in. You'd think the manager would apologize for this, but he never did. He said if she wanted it to go he'd put it in a box and that's it. STILL NO NAPKINS OR SILVERWARE! By the time the manager came over the rest of us were already done eating and after complaining about the service and the food/no silverware situation he throws a handful of BAR NAPKINS at me and walks away rolling his eyes! I'm so sorry that I needed a napkin when I was eating my food, god forbid.
I was so disappointed in this place. It is a great concept, but this was so unacceptable.