i have always had pretty good customer service at this store but there are 2 things that just bug the crap out of me.
1) its damn near impossible to find anything. I'm not sure who on the corporate level make the merchandising plans but shit is spread all over the place.
2) here is my big one BILT. yeah there house brand of equipment. it started off small but it has taken over the whole store. its damn near impossible to find gear that isn't BILT brand anymore in the store. sure they still carry some shoei and aria helmets but even that is dwindling. want boots,gloves, jacket good luck. Sure they can order it for you and it really does come in quick but i want that stuff now. i want to try it on first not order it try it on then return it and order again.