Let me explain the 3 stars. I give LoveSac 5 stars for their product. Love love love it. We have their Sactional series and think it is the greatest thing, great quality, fun to configure, soft, comfy. So definitely you can not go wrong with the product.
However, good luck dealing with the staff. Every single time we have bought something, it is like having all of our teeth pulled. It feels like they have no idea what they are doing. Luckily, we have gritted our teeth and stood our ground, and everything has worked out each time.
But on a recent visit, we were one of at least three customers in the store with complaints and problems in a 10-minute period. Shouldn't they realize that if so many people are complaining, they should do something about their customer service? Plus give more respect to repeat customers? Order online instead to get the great product and have more control over your transaction!
UPDATE: I want to say that "Roy" has definitely come through for us this time and impressed us with his initiative; go Roy! But this weird service issue has been ongoing since 2010. So like I said, it usually works out, and there is at least one conscientious staffer, but in general the service is frustrating.