Overall, the work performed was stellar and the price I paid is very competitive. I have upgraded my rating from 3 stars to 4 now that the work is done but I am still hot over the lack of communication.
My first review outlines my experience starting with the quote on Thursday 4/24 (that I wanted to accept for the Friday availability I was offered) to Monday 4/28 when they actually removed the trees but not the stumps.
The workers who removed the trees said someone else would be coming with the stump grinder but the stumps were still there when I got home from work on Monday; they were still there on Tuesday too. So I called Jeremy to see what was going on, and again I left a voicemail. Once again I was not given the courtesy of a call back. I decided to wait for someone to call me for payment so I could ask them to finish the job before I gave them my credit card info since I expected that would be the only way to get their attention. Money talks.
Finally, a week after the trees were removed (10 days after they originally said the job could be done), I came home on Monday 5/5 to a yard free of stumps! I was very impressed with the care they took to protect our vehicle and how well they cleaned up after themselves.
I got a call from accounts receivable (Jason?) the next morning and he said he had been notified the work was completed and he mentioned their stump grinder had broken down and they had to wait for parts. It would have been nice if someone had called me to update me on this when the grinder broke or even when I called confused as to what was going on. He asked if I'd like a bill mailed to me or if I'd like to pay over the phone. I was ready to be done with this project sooner than later so I whipped out my card and paid over the phone which was quite convenient.
Perhaps they should upgrade their business phones so they can see they have a new voicemail... Until then, expect fantastic workmanship with spotty communication.