I have been here on numerous occasions for foot reflexology. Ken is THE. BEST. He always provides great service!
However, I went to the spa on January 31, 2015 for a facial and pedicure. Throughout the entire appointment the spa was unorganized.
The pedicure was mediocre at best. For $5 more than a traditional nail salon, I expected an above average pedicure. However, I received a below average pedicure. The nail technician barely spent time shaping my nails and she did a half-ass job pushing and trimming my cuticles. My feet were in desperate need of a pedicure, so her service left me feeling underwhelmed.
My facial was good - blackheads cleared, eyebrows in line, and everything you expect from a facial. However, the service I received DURING the facial was rough and unorganized. The lady was running in and out of the room, halfway through my facial I got a DIFFERENT person doing the treatment and she was very rough with the treatment of my face.
Overall, my facial/pedi experience was a 3/10 and I will not return for these services. I love the day time manager Helen, as she is always helpful and kind. However, going to the spa in the evening is a completely different experience. I will not be returning unless I need a foot massage.