Rented a van through AVR using Expedia. Something I've done a million times, never had a bad experience...until AVR. They absolutely did NOT honor the terms and pricing that I booked on Expedia. When I asked then they said I should have gone to their site and read the terms and their pricing. While I've never done this (and it doesn't instruct to do so on Expedia when you read the "company's terms and conditions" that are specific to each company), I looked. It didn't have anything stating that what i booked on Expedia would not be valid or that they could change their prices for extra time etc at a whim. I had the Expedia rental email that gave pricing for additional hours or days and they would not honor it. They changed us $95 when the reservation said $25. I've tried calling customer service who said they can't help me and to call the local office. Did that, spoke to Maria who said she would investigate and call me back. This was March 25th. Guess who never called back...Maria!! POOR POOR customer service.
Our van was also dirty and had the previous renters (LAPD, copies of your badges and itenerary) information and paper work in the van...way to clean!
NEVER again. While we were there March 18th. Another customer was having the same issue...so obviously this is their m.o. to make more money. .