This place is absolutely the worst. If it were possible to give a lesser rating, I would. My sister was getting married and she worked a deal with the owner for reduced alteration price for all the girls in the wedding party. First of all, I was charged more than the agreed-to price. I didn't want to make a big deal of it, so I just let it pass. When I went to pick it up two weeks later, it was way too tight in the bust area. At first, the tailor (I think her name was Stormy) refused to take the blame for the mistake. Her response: "Something must have changed since you were here last." Was she implying that I had somehow gained a bust size in two weeks?!? When I came back a couple weeks later (I don't live in Phoenix but was travelling there often for wedding preparations), the dress was still too tight. The zipper zipped all the way up, but it was still so tight that I couldn't even take a full breath. Yet the same woman was there trying to convince me that it was fine. I think she just wanted to get me the hell out of her shop. I insisted she redo it again and when I went back a week later (2 days before the wedding), it finally fit, but there was still more trouble. For one thing, Stormy nearlly gave me the wrong dress. Second, and more seriously, she freaking lost one of the straps belonging to my dress!!! When I asked her about it, her reply was "I guess I can look for it." She still hadn't found it a couple minutes later and probably would have left it at that if I hadn't pushed the issue. Her solution was to tell me to take one of the straps off one of the other bridesmaids dresses. Can you believe that?!? The nerve of that woman. COMPLETELY AND UTTERLY UNPROFESSIONAL! She grudgingly agreed to make me a replacement strap.
I should mention that during this entire ordeal I never once received an appology. Stormy kept putting the blame on everything but her less-than-adequate sewing skills. If I hadn't already paid the full amount, I would have refused to do so.
I know I'm not an isolated incident because another girl in the party had the same problems only worse. I had to come back 3 times but she came back 5 times. She also didn't receive any kind of appology for the trouble.
I can't and won't recommend this place, even to the truly desperate. There's plenty of other tailors in Phoenix, do yourself a favor and try one of those.