I've been taking my cat (well...used to be cats) here since I moved to Cleveland Heights. Normally, we see Dr. Alcorn. She's amazing.
First off, I had a cat (who passed away in Septmber) that I think may have actually be Satan in a cat's body. She was old, mean, crotchety, cranky, smelly, and hated everyone and everything. Yet Dr. Alcorn treated her as if she were just another special animal and was able to perform her exam and even a couple of surgeries on her. When she passed away (unfortunately at the vet's office), Dr. Alcorn sat with me as I cried and even called later that evening to make sure I was doing okay.
My other cat, Oliver, is the second largest cat at the vet's office, or so I've heard. I've never heard anything mean about his weight, although it was suggested that I put him on a diet to prevent health problems (which I have done and he hates me for it). However, the staff reassured me that Oliver is in fact a big cat and is only "slightly chubby".
The staff there are great - they treat Oliver as if he were their own and are always gentle with him, even when he's trying to rip their hands to shreds. Reasonably priced as well. They're fabulous when I call about something mundane and give great time and money saving advice.
Overall, love this place. I can't imagine taking my pets elsewhere.