Updated: my husband was looking for a specific kind of fastener (don't ask me, they're all doohickies) and we went in on a day of a big sale, unbeknownst to us. My husband tried to explain to the employee what he was looking for, but the employee kept interrupting him and finishing his sentences. We searched on our own, but left without finding what we needed. We still like the store quite a lot, just a less than five-star experience.