The store itself is fine, this review is meant for the pharmacy. I come here to get a couple of different prescriptions every month, and every month I find myself hating this place and having to come back here. With the exception of one really nice Asian gentleman in there (sorry dude, I forgot your name). Today while waiting in line for the drive through service, I pull in before they're closing time of 6pm. I'm the 3rd car in line and figure "ok, I should be fine."
I couldn't leave my car and go inside because I had the dogs in there and didn't want to leave them in the sun to bake in the heat.
Upon rolling up to the window for my turn, I notice that the technician had hurried to shut the blinds before I finished pulling up. I, of course voiced, "What the hell?"
Techinician: I'm sorry ma'am but we close at 6pm
Me: Well I'm sorry, and I know you'd like to go home but I've been in this line before that time and I'm the last person in line.
Technician: Well I can't make the pharmacy re-open and I don't have the authority.
Me: Well that's just rude. I'm the last person in line and my medication is ready, and again... I was here before the time.
Technician: I'm sorry ma'am, there's nothing I can do.
These people don't know or care what the medication for any patient is until they look it up but I assure you this is medication that is needed everyday (2 different pills) and the fact that no compassion was shown for a patient in need was just downright cruel and a million other choice words I can think of.
This place is constantly showing me how I need to take my business elsewhere.
Another example is the Walgreens text and phone call service that lets you know that your medication is ready. I can't tell you how many times I've gotten these notifications.... only to show up to be told, "It's not ready yet, but you're welcome to wait while I get it for you" WAIT.....WHAT?!?!
I understand that things happen. I'm probably one of the people who can understand that the most, but C'MON WALGREENS! This location is beginning to be a joke, because at a certain point you just have to laugh at the situation.
Today's experience was no laughing matter though and the way the technician chose to handle that was frustrating, upsetting, and unprofessional!
I will never do business here again and I hope that if you are reading this, you won't waste your time by going to a place that will most likely upset you and let you down also.
There are MANY other places I could spend my money and take my insurance. Now I'll make sure to do that first chance I get.
Thank you for taking the time to read my rant/review. You've been warned.