terrible customer service. won't stand behind warranty work at all. I was back in within 30 days. the issue was in the same area of repair. nothing was honored. but you can hear something rattling around. I think this is no coincidence at all. I asked for the tech to contact me and now 2 1/2 weeks later I had to go to the store to pick up xbox. nope not fixed. owner won't talk to me because he knows his tech screwed up and he doesn't want to do the right think and fix my machine. don't use this guys for this kind of repair that's for sure.