My father died and I needed to transfer his IRA and I spent an hour trying to work out what to do. The woman I talked to spent 45 minutes on the phone with me sitting at her desk while she ignored me. I spoke to three people and the only one who said they were sorry for my loss was the manager who dropped by for 5 minutes to see why I was so upset. All-in-all, I hope none of you have to work with these people while you're in greif.