I went to Sturmin and Larkin Ford for a simple repair after I was cut off and had to swerve into a curb to avoid a collision. I dropped off my car and asked them to install a new tire and rim. They performed the job satisfactorily and I took my car home.
However, after taking a look at my car in the daylight, I discovered they put a random tire on my car. It is not recommended to mix tires on the same axle since it reduces handling, especially important in Pittsburgh. When I called them about this, they mumbled that they told me that a tiger paw tire was going to be installed before they completed the work. Since these conversations all took place over the phone, I can not prove what was actually said but I know I would not have agreed to that.
So, I took my car in again, but this time made sure I asked for the SAME, EXACT TIRE that is currently installed on my car. I must have sounded like a broken record, I mentioned it so many times. But, yet again, they installed the wrong tire and I needed to come for an additional visit.
In parallel to the tire fiasco, I asked them to do some work that is covered by my warranty. Despite informing multiple times that I would only be charged $110, they charged me the full amount for the repair.
I would NOT RECOMMEND this place to anyone. Their incompetence at completing such a simple job proves that they can not be trusted with more difficult work. They were rude and defensive when I brought up issues I found and were not pleasant to work with. Save yourself some time and money and try a different dealership.