The only reason I'm not giving 5 is the misguided bus driver. After asking the driver if he dropped off at 'Pecos', not 1 but, 2 times, and he agreed both times, we wound up in Chanlder/Gilbert border NOT on Pecos. My mistake in thinking there was only 1 Pecos stop. Newbie me had no idea. It was easier when our parents pinned our bus stop destination on our shirt when we were 6!
Stranded, about 8 miles away from my park n'ride, I was advised to call their help number. So, I called Customer Service who transfered me to Wanda, the dispatcher. I've never talked with someone so nice, helpful and compassionate - THIS is how customer service is supposed to be...HP, Dell, are you listening?!
She not only tried to find me other buses to link and other routes to my stop, but in the end, tracked down a site supervisor Bob, down the road, luckily he was on a run, and took me to where I needed to go. He was so nice and understanding, I didn't feel like a total doornob.
Tell you what, I can't think of anywhere else where their customer service was actually helpful, and hope these guys at least get a bonus, stipend or something. They went out of their way when they didn't have to. Thank you and great job - wish more people modeled your service-oriented organization!