This would have only been 1 star if their shakes weren't so yummy and ginormous. I like their variety on the menu and I like the retro decor. We had coupons too, which was nice! My ice water had chocolate smeared all over the inside of the glass, it was nasty. The waitress didn't compensate whatsoever she barely apologized when we asked for another water. The sandwiches were lame, just lacking in flavor completely. Hubby ordered the Oktoberfest steak burger and they were out of pretzel buns, he ordered it a anyway and it was just soggy and overrated. I got the Wisconsin Buttery Steakburger and it was like a gray burger with barely any cheese. He had fries that were not seasoned at all and near cold and I had coleslaw that had cabbage practically floating in the coleslaw sauce... I'm sure it was just an off day or the location was off... We will return but not for a while. :-(