I've been to Roberto's about 4 times this was my first time at this location and my last which sucks because it's so close to my house... beside the point, the customer service (which I'm not expecting four seasons but at least normal common human decency) was beyond horrible the girl (didn't get her name but she had pretty blue eyes... masked by her horrible personality) didn't even look at me when I walked in so I was looking at the menu waiting for her to acknowledge me and then when she continued talking to the staff for over 5 minutes which feels like forever when you're doing nothing but waiting for someone to take your order. After I ordered I went to the little sides bar and got my cucumbers and sauces one of the staff in the back yelled something at me really couldn't hear so I asked if he was talking to me and they both said in Spanish thinking I didn't know what she was saying "is this idiot deaf" let's say that would usually throw me off the edge but I let it go because I was in a good mood then when I got my order the drink I ordered wasn't filled and she asked me more like forcefully and irritated by the fact I was there said do I want ice and I said yes not knowing at this location you have to put your own ice then they fill your drink (the specialty drinks like horchata)... idk but I've never done that at a restaurant before so I didn't know the way they operated and her rude stare and acting like I was a "deaf idiot" really wasn't helping either. So I put my own ice in handed her the cup she filled my drink and then slapped it down looked like she was going to get a top for my drink and then couldn't find one I guess and helped the next guest without saying a word so I stood there unsure if she was ever going to get me a top for my drink which she didn't and knowing I was obviously an idiot or idk possibly confused at the lack of service she could have pointed me in the direction of a lid or at least said here's your drink b*tch in fact if she would have said here's your drink b*tch I'd probably be more satisfied than her complete ignorance and act of irritation about me being there. So I was left very confused, pissed and assaulted. My good mood was ruin, thanks Roberto's (and yes I directly blame Roberto's because there are many reviews complaining about her and obviously she's still there). I'd like to call and speak to a manager however from reading other reviews I'm sure that won't do any good. Very disappointed.
Ps my carne asada had no flavor and was chewy, work on it.