First let me say that I've been eating at this location since it opened. We have always had good service and great food.
It was an 80 something degree day and the mall and the place was busy. We were told it was a 10-15 minute wait upon checking in. Waiting outside in the direct sun was a bit warm based on how we were dressed. We moved in side as space permitted. 15 minutes pass then 20. I'm noticing everyone being seated now has arrived after us.
We approach the hostess and our name is not on their list. The hostess takes our name again and she adds it back on the list. So logic would dictate that we should be next after already waiting 20 plus minutes. Nope she continues to seat all the other parties that arrived after us.
So now I'm officially pissed off. After seating every other party she finally calls our party after 30 minutes and I tell my party were leaving. We walk out but I go back inside and let the manager know what transpired. He's very gracious and offers to seat us. He acknowledges the hostess should have sat us asap. While I appreciate that I'm not spending my money any longer at this place and let him know that.
Your poorly trained hostess cost you a customer. And I will pass the word along to anyone else That will listen.