Stayed there for the first time while attending a trade show at the convention center. Although it's not the closest, it is still within easy walking distance.
The staff was very friendly and attentive. The only problem I had was the lack of a valet at the valet parking when I arrived late (near midnight). Self parking was easy enough to figure out.
It is a historic hotel, so some of the rooms have a funky layout. The decor is traditional, but clean and comfortable. Also quiet. I was in a room next to the elevator and never heard it.
I really appreciated the fact that I never felt nickled and dimed. Complimentary soft drinks in the room and coffee in the lobby (no bottles of water with a $3 "convenience fee" like some other hotels). If you get a rate with breakfast it covers a real breakfast, not just coffee and a muffin.
There is an onsite restaurant, The Harvest Moon Grille. The selection is sometimes limited, but all the food is outstanding. Fresh local ingredients are highlighted.
Overall, a nice change of pace from the large luxo chains, and a great place to experience Charlotte hospitality.