Panera should be ashamed to have their name associated with this operation. Spent over 20 minutes in the drive-through line received a half cooked grilled cheese sandwich (called and grilled on one side of the bread) and I was short changed two of my dozen cookies. I called The store as I was stuck in line to ask them to have the other people move out of the way so the rest of us could leave and they did nothing. I called once again after receiving my horrible order and the manager didn't really care. After a couple minutes of me complaining she offered to stick a gift certificate in the mail to me. Guess what? She never dead and it never arrived. My bill was $17 and change and I will never go back it is a horrible operation with managers who do not care or follow up! They should fire the management and start over.