Very poor customer service. I called about purchasing a gift card for a loved one for Valentine's Day - no answer. Went to the location during their posted hours and the door was locked. Knocked a couple of time and right before I gave up, somebody opened the door looking at me like I had inconvenienced them.
The person from whom I purchased the gift card asked me if I wanted to add a tip, which I did, expecting the pre-tip to reflect a certain level of customer care. She also told me to tell my loved one to call to set up the appointment, and, when she did so, to make sure she mentioned that she would be paying with a gift card. My loved one tried calling, leaving voicemails, and texting several times over the course a week and was ignored. This was unfortunate, as my loved one is a hard-working teacher, and wanted to set up an appointment during her Spring Break.
When she finally received a *curt* text a week later, the person texting simply referred her to a website, which did not have an opening for nearly a month. To their credit: they gave me a full refund without complaint, although they did not ask me why I wanted one. I suspect they knew.