I got my rook pierced today by Gino. I have had multiple other piercings done before (in other cities before I moved to PGH) so this wasn't my first experience. They were very thorough in regards to piercing care and making sure I understood what to do. Gino took me back and explained everything before he did it, which I really appreciated. It was quick, he was gentle, and I am very happy with my new piercing!! I will definitely be back. The prices are fair, the shop is really clean, and the staff is professional but relaxed.