I was hesitant asking them for an estimate from being out of state, and checking if they would handle a job without me being there. I did meet one of their workers a several months back and he came by to repair a leak on short notice since I was flying back home. I had talked about the toilets in the condo having very slow flush, so on the spot after he finished the original job, he checked on the toilet, opened the cover and showed me why it was doing what I mentioned. So I needed to replace a toilet and said I would call him on my next trip to Vegas.
Well I thought maybe I can have them do the job without me being there; and from start to finish from working with the office, and mailing my keys, everything was handled very well. I purchase 2 new toilets from Lowe's online that was very close to my condo; and had them pick it up. I was sooo happy with KenO he really is a very smart guy who knows his plumbing. He is so attentive and neat. I asked him to send me pics of the job as it progresses and he gave pics from start to end.
I will definitely use him again. I had no problems with the co. as far as the phones and communicating with them. KenO was the main guy for me. And I like this co. and felt KenO took very good care in completing a 2 toilet install. Call them, they are no nonsense, he was on time and everything was well done!
One Happy Customer!