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I've been coming to Little Italy for Sunday mass with my father since I was a little squirt of 5 years old, now 46, we only come as a family for holidays and of course the Feast. Today was Father's Day, and in honor of my father, we decided to come to Holy Rosary and have lunch afterwards. We included, my father, mother, wife, and 2 boys. I had never eaten at Anthonys but since the place had no one seated at noon, we had hoped for fast service. After being seated, we asked if they had a lunch menu, after all, it was noon and wanted something light. After speaking to the server, we discovered that they only had a dinner menu and no children's menu. We did ask if they had smaller portion sizes. The server did come back from the kitchen explaining that they would allow the boys to order half portion sizes. Odd that this seemed to be uncharted territory for an established restaurant. I mean, how many parents are willing to pay $20/kid for a la-carte pasta for LUNCH? The order placed: boys ordered Cavatelli, my father spaghetti, the wife Marsala and my mother and myselfI had taste for a FULL dinner salad (Menu had half $5/Full$9 order). The time from when we placed our order to serving was nearing 40 minutes and for 3 plates of pasta, one Marsala, and 2 large salads was unacceptable. We were the only people seated. The food finally came and it all was presented very nicely which is nothing out of the ordinary for this type of restaurant. Neither is A La Carte but what was odd was a restaurant that didn't provide a lunch dinning experience. When it came time for the server to hand my mother and I the plate of fresh greens, I became confused. The FULL order of salad looked to be a half order on a HUGE plate. Confused, thinking the server may have only put the order in for a half salad and my mother looking as if a plate of garnish was handed without the entrée , I questioned her. I said, "miss, are these full orders of salad". To her credit, the server did agreed that it did look wrong and went to the chef to see if the order was wrong (4 pieces of Escarole touching end to ends, as if to cover the plate with cheese and 5 halved cheery tomatoes). Minutes later, she returned. Before I tell you what she said, I first would like to say that I almost always give the benefit of the doubt for human error. After all, we all make mistakes. I also understand business and profit, and gradations of restaurant concepts and a satisfied returning customer. First, a customer is most willing to pay for some type of experience (customer service), 2. food flavor- is sometimes secondary or equal to 1., and, 3. Value. Pick 2 and your customers will almost always will return. Now for what the server said when returning: "the cook said we ran out of lettuce". BREATHLESS and seriously pissed, I addressed my concerns with the server for wanting to speak to the manager. Here is why and what I believe is more damaging to a restaurant than any of the 3 things mentioned of a satisfied customer. Dishonesty. The chef was willing to charge the customer for a half size at a full size price as long as the customer didn't cause question.....on Father's Day. I am giving the benefit of the doubt to the server as she seemed very apologetic but wondering if she may have been new as a server who has worked there would know that something was wrong. After all, a server is the most import connection to customer satisfaction. In the end, she DID remove the 2 salads from the bill. I would rate Anthony's food eaten on a scale from (1-Poor to 5 Excellent-3 Average), a marginal-3. The sauce was nothing special but good tasting. The salad was flavorful but nothing special and after 5 forks full I was finished, and the Marsala was average but could have been better. I'm thinking the chicken was frozen at cooking as the Marsala sauce was VERY watered down as well as the pasta not drained correctly (water at the bottom of the plate). I would not return again nor would I recommend this place.
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