I have loved Oregano's for over a decade. The Scottsdale locations, Tempe and Gilbert. Always have consistently good service and excellent food. This is the first place we take out-of-town visitors.
We were very excited when a westside location opened; however, it seems to be struggling to meet the Oregano's standards. Service is inconsistent at best and has been sub par 7 out of the 9 times we've been.
The staff (servers and bartenders) seem green rather than sprinkled with seasoned vets from other locations. The manager is very friendly and knowledgeable about how new locations are chosen but not in how to keep the hostess station attended to.
On other more anecdotal notes: #1 the bar is too small to keep up with service. #2 having only one women's restroom with a working latch on the door doesn't convey Oregano's quality to me.