Richard showed up on time (few minutes early) and was very professional and friendly. I have 2 corgis that shed ridiculously and were in major need of some cleaning. Being 8 months pregnant, I was struggling to load them in the back of my jeep myself to take them to the normal groomer that I would go to, so I decided to check this out. He was fantastic!! Dash & Roxy looked and smelled fantastic!! I will definitely be using Richard in the future.