I went in this afternoon, Friday June 15th 2012. There was just one guy on the phone, obviously private call. No big deal, I just looked at the shoes for awhile. Eventually he looked up at me and I said "my physio says I need a full rocker sole shoe for my upcoming orthotic". I had to initiate the conversation.
"WELL. We only have one. This one." He pointed at a shoe. "it's FOUR HUNDRED DOLLARS." said with great emphasis and gravitas.
I picked up a couple shoes to look at. "OH THAT DOESN'T HAVE IT. THAT DOESN'T HAVE IT EITHER. JUST THIS ONE".
me: "erm that's kind of out of my range"
him: "Well that's all we have".
He didn't get a pair for me to try so he could let me know why these shoes were worth $400. Nothing. He didn't talk about the brand or anything.
I mean ok, I was wearing my workout shorts because... I had been AT THE PHYSIO WORKING OUT, but I looked pretty good, quite well put together for my usual self after sweating it up. It's like he decided from what I looked like how much time or politeness he'd spend on me.
As a person with Primary Progressive MS, I am a pretty good bet for a return customer at any place like this, over a long period of time. And within less than 15 minutes, I decided not to come back.
I'm not in retail and even I know that was a bad interaction. Won't be back unless something really major changes there. They shouldn't need a customer to tell them that they need to let people know why their shoes are worth that much.
ADDENDUM:
I wrote them a letter yesterday saying basically the same thing I said here, and this morning, I received a letter of apology and an assurance that they are thinking about things and are planning to be more self-aware about their sales styles. I will probably stop back in there someday because they are right near my physio. I'm pleased that they did apologize - it was a full apology and didn't try to make any excuses. That's pretty cool. So, I changed my review to a 3 because of that.