Purchased a Groupon and even waited a month before trying to redeem. It didn't matter the wait was 30-45 minutes so we decided to wait, outside in the cold! While I was waiting I noticed a sign on the front door that said a gratuity of 18% would be added to all Groupon customers. I have been a long time Groupon customer and have never seen that before. Is that even legal? Especially since it isnt stated anywhere on the Groupon. It is called a gratuity people! And who do they think they are telling me how much I have to leave as a tip. In general my husband and I leave 20%+ depending on the service. So I guess they lost out there. Its just the principle! After waiting 35 minutes to get seated and another 10 to order we finally ordered only for me to find out they were out of what I had wanted. The main thing they did that really showed me that customer service was important to them was they actually gave my husband and I our Groupon back after eating so we could come back and try them again. I will let you know how it goes next time...........More to come