Tried their click and collect web process because Amazon messed up my order for baby basics. I will be sticking with Amazon going forward. Pretty clear not a lot of people use the click and collect process (and shop at this store in general) as the staff struggled to understand how to efficiently get you in and out with the product you ordered. Additionally, they were out of stock of some pretty basic items ordered through the portal, but you only find out about that when you are about to pick up.