I just had my lab mix Maisy spayed there. They were easy to set up an appt with, I did call a few other places and they were not as sweet on the phone... just more businessy and distracted. I own a company and appreciate the extra mile they offered. I chose Norterra over the other's I called.
When I dropped her off the place was super clean, they were organized and even wrote a little welcome Maisy note on the white board! :) AWE. I am all about the little things.
They called after the surgery was over and told me it all went well, which was great because I was wondering!! I picked her up in the afternoon and they gave me my instructions and even helped me put her in the car, which was great because I had my 3yr old with me. They did "baby talk" to Maisy, but she ate it up, she loved the extra attention and it helped her relax .
Maisy is doing well today and I will definitely make this my home vet when things come up. :) To top it off, they sent an email checking in and thanking me for choosing them.