I honestly don't typically complain when I receive awful service but I wanted to caution future customers about the Brick's return policy (or lack of one) and their poor customer service.
When you place an order for delivery in-store, they tell you that you have 3 days to contact them for a return once the furniture has been delivered to you. However, when you contact them to let them know that an item they delivered is EXTREMELY poorly made and you want to return it, they tell you that you can't return something once it has been delivered to your home.
I contacted the Brick to let them know that the bed frame I received was made of very cheap, flimsy, poor quality material (not visible in store as it was covered with a mattress) and wanted to return it the day after the item was delivered to my house (which was well within the 3 days I was told I had to return any items by the 4250 Dufferin Street location). The Brick said NO! and advised me that the receipt they emailed post purchase outlines this NO RETURN POLICY (which, when reviewing my receipt, I was completely focused on the $$ because the order was initially billed incorrectly and I wanted to ensure that my order was properly adjusted and wasn't looking for "new information re: returns" because NO ONE AT THIS LOCATION TOLD ME THAT THE BRICK HAS A NO RETURN POLICY).
Anyway, if the Brick is looking to lose customers, this is how you do it. The entire experience from the amount of time it took to enter our order (that took over an hour; shopping at this location took 4 hours because we were dealing with some very inexperienced sales people), to the order being charged to my husband's credit card incorrectly, to the mess up with delivery of an order we requested earlier than the bulk of our purchase, to their NO RETURN POLICY... Let's just say that I will never shop at any Brick location ever again.