Rude staff! I rented two patio umbrella propane heaters for an event. They were late on delivery the day of the event. Then on the scheduled pick-up time, post event, they were also late. I waited at home for 3 hours for the scheduled pick-up. 30 minutes post time block, I called and asked their status, or to reschedule. The gentleman on the other end told me that now they needed to charge me extra money for a specific time pick-up. I replied, I don't need a specific time, I just was hoping that you would meet the schedule you had asked for on the equipment pick-up. I advised that the heaters were on the patio where the delivery technician had placed them the day prior. The gentleman at A to Z said that again they needed to charge me more money as a "set-up" charge to get them off my patio, where they had placed them originally. He told me that they needed to be curb side. So, I alone, had to carry them up a steep driveway, and they were quite heavy. It was a struggle and massive to handle. The customer service individuals at A to Z were rude to me and non-helpful. All they wanted to do is stick me with charges above and beyond already set contract. I will never use them again!