Really enjoyed the food. One of the best we have had in the west. However when it comes to service this was by far one of the worst we had experienced. First it was a cold night and when we asked to air at a table other than the one suggested by the server we were immediately refused and we're pointed to the same table. We had the meal with our jackets on.
Next, a friend had joined us who was having Vietnamese for the first time accidentally wrote down the wrong item number. When we informed the server that we made a mistake and would like to change it, without uttering a word she went to the back and brought back our receipt and started pointing to the item we wrote down. That I found to be incredibly rude. We ended up having to pay for the mistake.
We asked for glasses of water as soon as the food was delivered. 10 mins into eating I noticed the same server in the bar and I caught her attention to request the water and to my surprise she got mad at me and somewhat yelled across that she is getting it and I need to wait. She said she was busy. I immediately yelled back that she doesn't need to yell and by that time she was by the table dropping off the water. She defended herself and when I said you have not given us any respect she freakin' rolled her eyes at me and went back to the Window and started chatting it up with the cook at the window obviously making remarks about us.
Bar none it was the worst service we had ever encountered. I hope that the owner or manager is able to read this as I would like an explanation for their behavior towards customers. This seems like a chain and it's sad to see why people would support its success with outright horrendous service.