I've had my car serviced here three times with no drama. While some of the initial prices quoted were, interesting, there was room for some negotiation.Since they'done a competent job on my existing Infiniti we decided to try out their sales side.
It was a cold rainy day in January and we dressed down,but warm, which apparently is not to their dress-code for car buyers.
After the greeter hastily dumped us with the sales staff , sorry didn't get the names , who just keep talking about things I had already said I wasn't interested in.E.G., trying to tell me about the car features and brand which I was already aware of, you know having a car with similar controls. We actually liked the car a lot and the best chat we had was with the Internet sales guy , who was great around kids and seemed to get what we wanted, and why and we took his card because the car was on our test drive list. That fell through when seeing we were done, clearly not buying anything today old greeting guy , hey maybe he's the manager but certainly didn't act like it ,could barely contain his disdain and really couldn't wait for the door to hit our ass on the way out.
In the end we bought something with a higher price than the car we were looking at, we're no longer getting our G37 serviced there.Not bad work for one old sour-puss eh?
I hope this review gets it through to the management to take a cue from Vegas.E.G., Treat everyone, specially those that you have an existing relationship with, as if they would buy a car from you even if they don't turn up businesses casual with a Rolex Sub on a rainy Sunday afternoon.
Maybe you could get your service guys to teach you some customer service? It's a 2.5 rounded up to 3 for service.
( edited to fix appalling grammar and general nonsense)