Disappointed with Bean. I have been eating here a long time. The food is always great and the service is good. However, my most recent visit was not pleasant and it will be a while before I come back because of it. We got there and were seated immediately. We ordered. Our appetizer came out about 10 minutes later. It tasted different from the many times we've ordered it before. Oh well. Then it took another 30 minutes for us to get our entrees. They were good. Our waitress NEVER checked on us to ask us how we were doing / if we needed anything. After we finished our food we were sitting there for at least 15 minutes before anyone acknowledged us. Our waitress was glued to the cash register. Finally another waitress came and took our finished plates. I had to ask for a box. Waited a few minutes, the check never came so we went straight to the cashier (our waitress had disappeared from the cash register). Our waitress never acknowledged us at all after she brought our food to the table. This was very poor customer service and showed a lack of team work. The food is good but the service is bad.