I wish the system allowed a "- 5" so have to stick with a generous 1 now. Recent experience Apr 2016. Very lame service overall. My goods came in 21 days which was the last day of the spread and even to make that happen I had to call / email every single day asking what is the status? where is the stuff at? Finally it came where driver had a lame excuse on bad rerouting etc. On top of that came with a broken furniture and saga to get the reimbursement is still on. The claims agent Vicky Shelby just keeps procrastinating with new dates every single time. It has been 2+ months that the case is still open. It is very annoying to deal with these people. So avoid them as much as you can. I only chose them because of Atlas Van Lines affiliation which seems their selling point otherwise who knows Daniel's Moving & Storage. New company yet they have accomplished so many complains on yelp and other places in a short period of time so kudos to that.