I was trying to give them the benefit of the doubt because I received excellent customer service when I went into the store. I am, however, extremely dissatisfied at this point. I ordered furniture on July 7th. I didn't receive them until August 16th. I was excited that they finally arrived only to find out that the sofa I ordered could not fit. I had to pay a 15% restocking fee for that one to be returned and select a replacement. I don't understand why I had to pay a restocking fee. How was I to know that the sofa wouldn't fit in my apartment?? The new sofa should be delivered tomorrow (October 4th) and they are now calling me the day before to tell me that it is damaged!!! Seriously Ashley?!?!? #annoyed So now my options are 1) have the damaged sofa delivered to my apartment while they order the parts and come back to fix it in my apartment or 2) have the damaged sofa delivered to my apartment while they order a replacement. I am happy that they are trying to resolve this issue but why should it take so long for me to get a few pieces of furniture delivered? And why is it that you are just notifying me of the damage the day before delivery?