Food is awesome, fresh, made to order! Service not so awesome. The older lady on register...doesn't like me, the customer in front of me, the customer behind me, the customer behind him, the customers at the back of the line, the customer at the tables, the customers on the patio, any customer!!! Nor does she care to enjoy any of her own staff. Oh heck, she just doesn't like anyone I believe. I'm sure just about everyone who has tried Jim's has a story about the cashier. It's almost funny bc she's in the line of work of customer service and interaction with the public. But does her bitterness shoo this family away? Nope, food is just that great! Just gotta overlook her lack of charm.