This is my local Chick-Fil-A that I live a mile away from and go to all the time. I arrived around 10:10AM to order breakfast and when I pulled up to the window 10 minutes later they could not get my debit card that I use everyday to swipe correctly. They had already given me my food and drink and asked me to give it back. After I pulled out of Chick-Fil-A, I called them to see if they would hold the order while I ran back home and got another card. They said they would make sure to hold it, asked what I had, and I reconfirmed my breakfast order with them. I arrived back to Chick-Fil-A around 10:35, told the person taking orders in person what had happened, waited in line another 10 minutes and when I arrived at the window she said they were no longer serving breakfast so I would need to choose something else. Frustrated for having just wasted 45 minutes of my Saturday trying to get breakfast I said no and drove away.
I would suggest that this Chick-Fil-A revise their rules, especially for loyal customers, because saying "Oh no problem that's no big deal" and letting me leave with my breakfast the first time or even asking if I could come back later that day with a different payment method would have left me with such a better experience. Now they have lost my business completely. Chick Fil A Cotswold needs to have some training on how one bad experience can lose a customer for life...over a $4 breakfast...